PROCESS
EXCELLENCE
In the current
business scenario where Customer
preference defines the rules
of the business, Organizations
can build their competitive
advantage only by being more
and more Customer centric in
their processes. Achieving consistent
Customer satisfaction and heightened
reliability of service/ product
delivery requires efficient
process management with clearly
documented processes that are
well communicated across the
Organization.
All successful companies have
a very efficient process management
system in place. Also, a substantial
weightage in the Excellence
Awards (like Deming, Malcolm
Balridge and others) is given
to the ability of the organizations
to manage their processes for
excellence. In any 'business
excellence' approach, standardized
processes become a vehicle for
repeatable excellence. Many
Organizations that scale up
their business volumes generate
poor quality products and services
due to lack of process standardization
and validation. Also, in the
current globalization scenario,
where organizations constantly
face the menace of high attrition
levels, most organizations suffer
the loss of knowledge/ skills-sets
of the company processes. The
only way to overcome this difficulty
is through -Standardization
in processes across the Organization.
Process Management starts with
process definition and mapping
at the basic level, moving on
to value stream mapping and
process optimization through
application of lean concepts.
It also involves risk management,
leaning the processes with optimum
resources and a high reliability
of defect free outputs through
continuous reengineering.
iGrafx suite
of software (a product of Corel
Corporation) offers a complete
solution in Process Mapping
starting from process mapping
(using flow-charts), running
value stream maps and simulations,
to a central repository of documents
as facilitated by 'Process
Central'. Also,
the iGrafx
Enterprise Central
aide organizations in strategizing
their processes and managing
organization wide projects.
Six Sigma Alchemy
(P) Ltd (SSA) facilitates the
Industries in Process Management
through a number of interventions
like
SSA has a technical
tie - up with iGrafx, USA for
sales and training support of
the iGrafx suite of software
and solutions.
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