BUSINESS PROCESS MANAGEMENT SYSTEM (BPMS)

Business Process Management System (BPMS) is a process reengineering methodology considering the value chain of the Organization, starting from Customer requirement identification up till the product/ service is delivered. It enables Companies to model, deploy and manage Mission- critical business processes, which span multiple enterprise application, and corporate departments. BPMS is a systematic way of studying the business processes with an intention to improve the operational efficiency through:

	eliminating non value added (NVA) activities, thereby simplifying the processes
	optimizing the resources
	eliminating unnecessary paper work
	improving process interfaces among departments
	improving quality of information between departments
	reducing the cycle time (turn around time- TAT of processes)
	eliminating fire fighting within the organization
	improving the efficiency of the operations, thereby benefiting revenue

BPMS is usually used for making processes repeatable and reliable. All the business processes are mapped and critically examined for their effectiveness to achieve the business goals. BPMS combines the benefits of Business Process Reengineering techniques and Lean Six Sigma Principles. Six Sigma Alchemy (P) Ltd (SSA) employs process simulation and activity based costing using iGrafx software for BPMS projects.


Why BPMS?

1.	BPMS helps the organization to meet the increased demands of the customer through: Faster response in introducing new products Faster resolution of customer complaints Improved Quality of services Reduced cost & hence improve competitiveness
2.	It helps the organization to understand and apply Organizational Design principles, Systems principles; and relate Organizational Culture to Employee Attitude.
3.	It helps to stream line the business processes before launching advanced quality concepts as Six Sigma/ Lean Six Sigma.
4.	It helps to improve collection, i.e., cash flow for the organization. The application of the BPMS Methodology involves classroom training as well as interactive workout sessions for data collection, analysis and improvement.

The application of the BPMS Methodology involves classroom training as well as interactive workout sessions for data collection, analysis and improvement.

DURATION OF THE ASSIGNMENT

3 months to 6 months depending upon the size of the organization or scope of the project.


12 STEP APPROACH METHODOLOGY

Following topics are covered as a means of knowledge transfer:

1. Management Overview of BPMS

	TQM overview
	Management by Objectives
	Michel Porter's Business Process Model
	Glimpses of BPR & its benefits
	BPMS approach methodology
	Consultancy process

2. Core Team Training on BPMS

	Overview of BPMS
	TQM concepts
	Concepts of NVA (Non Value added Activities)
	DPA (Departmental Purpose Analysis)
	BPR Tools & Techniques - Input/output analysis- I/O Analysis - System schematics - Process mapping - NVA computations - Natural grouping
	Process re-design
	Effective & Efficiency measurements
	Measures of performance- MOPs
	Design of MIS
	Training on iGrafx Software

DELIVERABLES FROM CONSULTANCY PROCESS

The BPMS Methodology will enable the following deliverables:

	Improved Processes
	BPMS Manual in electronic / flow chart format accessible from the internet
	Awareness for adopting simplified and effective process
	Build the competency of the organization to re-engineer their processes
	Launch pad for a successful six sigma initiative

BENEFITS OF BPMS

	Achieve top quality international performance in all functions
	Build clear focus on need of Customer
	Build clear view of improvements required and cascade implications to every unit within the organization
	Create simple possible structures & procedures
	Continually scrutinize all processes for eliminating NVAs & waste
	Incorporate balanced & integrated mix of operations & development functions ensuring good attention to short & long term issues
	Use multidisciplinary team approach for Problem solving to meet business priorities
	Build good communication procedures & visibility

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